Providing Feedback

UPMC Western Maryland actively gathers and values the feedback that our community and patients give us. We evaluate all feedback provided and make improvements to address your concerns as appropriate. Please know, providing complaints and/or grievances will not negatively affect future care or treatment.

Questions? Call 240-964-8104

Contact Us

We Value Your Feedback

Please provide us with your feedback by doing one of the following:

  • Discuss your concern directly with the staff member caring for you.
  • If you prefer to speak with an alternate member of our healthcare team, we then recommend that you reach out to speak with the unit or department supervisor.
  • If the unit or department supervisor is unavailable, or you prefer to speak with an alternate member of our healthcare team, you may connect with any of our additional UPMC Western Maryland resources.

Department of Patient Experience and Culture
Phone: 240-964-8104

Patient Safety Department
Phone: 240-964-8197

House Supervisor or Hospital Administrator
Phone: 240-964-7000

The Maryland Department of Health and Mental Hygiene
Phone: 1-877-402-8218

The Joint Commission on the Accreditation of Healthcare Organizations
Phone: 1-800-994-6610

UPMC Western Maryland routinely undergoes accreditation survey by the Joint Commission on the Accreditation of Healthcare Organizations. The Joint Commission standards deal with organizational quality and safety of care issues and the safety of the environment in which care is provided. You may contact the Joint Commission in writing at the following address:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181

UPMC Western Maryland Corporate Compliance Hotline
Phone: 866-463-2246 (Toll-Free)

Western Maryland Health strives to be fully compliant with all of the rules and regulations that govern the healthcare industry and to provide care and conduct its business in a manner consistent with our Mission, Vision, and Core Values.

To help us achieve these standards, we have a Corporate Responsibility Program that focuses on promoting good corporate citizenship, identifying high-risk areas, preventing and detecting ethical violations, and ensuring compliance with federal, state, and local laws. UPMC Western Maryland employees also are dedicated to following a high ethical standard of individual conduct.

If you suspect a violation of laws and regulations or unethical business practices at UPMC Western Maryland, please call our confidential Compliance Hotline at 866-463-2246. A confidential and anonymous service, the Compliance Hotline uses a voice mail system for disclosing information about potential ethical or legal violations.

Please provide a detailed description of your concern; you are not required to leave your name or telephone number. Your message will be retrieved and reviewed by our Compliance Officer for appropriate action.

The Compliance Hotline is available to take your call at any time of the day or night and any day of the week.

We hope you will never have a reason to question the integrity of our practices at UPMC Western Maryland. However, if that reason should arise, we assure you that your concerns will be taken seriously and treated in a confidential and professional manner.