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Questions? Call Resources
Pay My Bill
Pay your bill quickly and on time with the UPMC Western Maryland online payment portal available at your convenience.
Patient Portals
Our online patient portals allow you to conveniently access some of your medical records in the privacy of your own home.
Medical Records
You can request an authorization from your nurse during your stay at UPMC Western Maryland or download the form online with helpful instructions.
Financial Assistance & Insurance
You may receive financial aid at UPMC Western Maryland with hospital services based on income and insurance.
Patient Rights & Responsibilities
We encourage you to promote safety by being well informed of your own care. At UPMC Western Maryland, you can expect privacy and confidentiality during your visit or stay.
Visiting Hours
Visiting hours are open to the public and visitors are welcome to see you 24 hours a day. The Behavioral Health Unit and Special Care Nursery hours may differ.
Advance Directives
If you ever become unable to choose or communicate your wishes due to an accident or illness, advance directives are valuable tools to protect your right in making medical choices.
Shopping & Dining
Our One Dream Gift Shop is located on the first floor and all proceeds go towards hospital equipment and services. Need a bite to eat? The food court is on the second floor and is open to the public.
Tobacco-Free Campus
To protect the health of our patients, visitors and staff, use of all tobacco products is prohibited on the entire UPMC Western Maryland Campus on Willowbrook Road, as well as all other UPMC Western Maryland locations.
Parking
We offer hassle-free parking options: valet parking, specialty area parking near door entrance, and a three-story parking garage.
What to Expect During Your Stay
As our patient, we’re focused on providing you with the best care possible. If you have questions or need assistance, you’re not alone.
Wi-Fi Access
Free wireless hotspots are provided throughout the hospital on all mobile devices–both IOS and Android.
Behavioral Health Services
Our crisis hotline addresses urgent or emergency needs: 240-964-1399. Counselors are available 24 hours per day, 365 days per year to provide face-to-face or crisis line intervention.
Charge List
The Charge Master File (CMF) is a hospital’s regularly updated database containing the listing of standard charges assigned to procedures, tests, services, drugs and supplies associated with the delivery of medical care at the hospital.
Western Maryland Physician Network, LLC
The Western Maryland Physician Network, LLC (WMPN) is a physician-led clinically integrated network with the goal of providing high quality care, increased efficiency and optimal patient health.
