Western Maryland Health System (WMHS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation or gender identity.
WMHS does not exclude people or treat them differently because of race, color, national origin, age, disability, sexual orientation or gender identity. WMHS values the diversity and inclusion of our patients, their visitors, employees, physicians, volunteers, students and others.
If you need these services, contact the Hospital Operator at 240-964-7000.
If you believe that WMHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation or gender identity, you can file a grievance with:
WMHS Corporate Compliance Officer
12400 Willowbrook Road
Cumberland, MD 212502
You can file a grievance in person, over the phone, by mail, fax or by completing this form. If you need help filing a grievance, the WMHS Corporate Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)
Complaint forms are available at: www.hhs.gov/ocr/office/file/index.html
Many of today’s health care decisions are difficult and very complex. This is especially true when decisions concern limiting or withdrawing medical treatment and determining what is in the best interest of the patient. The Ethics Committee can provide support and assistance to any patient and/or their family by facilitating candid discussion to clarify issues, improve communication and develop an appropriate plan of care. All consultations are confidential. To request a meeting, call 240-964-8544 (weekdays) or 240-964-1920 (evenings & weekends).
Language, Deaf and Hard-of-Hearing Services
WMHS provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign-language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English such as:
- Qualified interpreters
- Information written in other languages
Please tell the registration or nursing staff if you are in need of these services.