Quality Care

Our Mission Is Our Commitment to You. The team at UPMC Western Maryland is committed to doing everything possible so we can get patients back to the life they love.

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Caring for What Matters Most

At UPMC Western Maryland, caring for what matters most means providing patients and their families with a superior level of care.

Service Excellence

With today’s specialized health care services, our patients may visit a variety of areas within the health system as part of their care. We are committed to making sure that each patient receives the same level of service and quality throughout the health system. That’s why we have developed Service Excellence Standards that help us provide consistent service throughout the organization.

We will ALWAYS

  • Communicate with you in ways you understand
  • Listen so we understand your questions and concerns
  • Respond quickly to your physical, emotional, and spiritual needs
  • Provide you with a clean, quiet, and healing environment
  • Be warm and sincere in every interaction
  • Respect patient and coworker confidentiality
  • Be a positive advocate
  • Strive to continually improve in all we do

These Service Excellence Standards were developed by a team of UPMC Western Maryland employees and are based on our Core Values. At UPMC Western Maryland, we follow these standards in our interactions with our patients, visitors, and each other at all times.

UPMC Western Maryland receives numerous awards and recognition for the excellent care provided to the community. Click here to see our latest awards.

Quality Measures:

  • Clinical Measures
  • Patient Experience