Hospital News

UPMC Western Maryland earns Mid-Atlantic Alliance Performance Excellence Mastery Award


The Mid-Atlantic Alliance for Performance Excellence is pleased to announce that UPMC Western Maryland will receive recognition at its 14th annual awards banquet and conference held November 13 at the Desmond Hotel in Malvern, Pa.

UPMC Western Maryland earned the MAAPE Mastery Award for their well deployed, systematic approaches toward performance excellence. Of the seven MAAPE award recipients, UPMC Western Maryland is one of five health care organizations to be honored.

MAAPE serves Pennsylvania, New Jersey and Delaware, and is one of 31 state and regional Baldrige-based award programs across the country. Applicants are evaluated in seven areas defined by the Baldrige Criteria, including leadership, strategy, customers, measurement, analysis and knowledge management, workforce and operations and results. All applicants receive written feedback reports summarizing organizational strengths and opportunities for improvement.

UPMC Western Maryland began this journey in 2017, which culminated with a visit by the MAAPE team in July 2019. “We are extremely proud to be recognized by the Mid-Atlantic Alliance for Performance Excellence with this Mastery Award,” said Barry Ronan, UPMC Western Maryland President and CEO. “When [UPMC Western Maryland] is recognized for performance excellence, it is yet another confirmation of our commitment to serve our area with the highest quality.”

For more information about the MAAPE awards banquet and conference, please visit

Members of the Performance Excellence Council at UPMC Western Maryland. Pictured from left to right going down the stairs are Rena Litten, Director, Performance Improvement; Nancy Adams, Senior Vice President and Chief Operating Officer, Jeff O’Neal, Executive Director, Clinics, Practices, Behavioral Health; Jo Wilson, Vice President, Population Health; Brenda Grant, Performance Excellence Coach, Tracey Davidson, Director, Quality Initiatives and Kimberly Repac, Chief Financial Officer, Senior Vice President. Pictured from right to left are Kevin Turley, Vice President, Chief Strategy Officer, Bill Byers, Vice President, Chief Information Officer; Barry Ronan, President & CEO, Surender Kanaparthi, Executive Director, Pharmacy and Supply Chain; Ben Kosewski, Executive Director, Cancer Services and Jamie Karstetter, Vice President, Chief Nursing Officer.