Patsy Koontz – UPMC Western Maryland Community Outreach Liaison


The moment that I felt I chose the right hospital was coincidentally my second day on the job. I was over in the Medical Arts Center Building and I was on the elevator with a lady who was breathing a sigh of relief as she was headed out. I said “it’ll be better you know you’re leaving now” and she said, “oh no, this is a wonderful place.” She said, “I am not even from this area but, I travel to come here.” She said “I have never been to a more caring, compassionate facility” and she said, “I have told my family if anything ever happens to me take me to [UPMC Western Maryland].”

Every single experience I’ve had at [UPMC Western Maryland], which has really been more with family members fortunately than with me (I have not been a patient here), but I would say it was such a kind and caring staff. Several years ago, my daughter was in here for over a week and this was when she was smaller. It was a very boring week and I remember the nurse taking tape and taping out hopscotch on the floor just to get her up and moving. That’s just one example,  but now that I work here and I see it every day. I’m in the hallways, I see it in the cafeteria, I run into people in the elevator who just voluntarily share with me their story about why they come here and it makes me very very proud to be a part of this organization because it truly is a caring group of people and an institution that really wants to and continue to invest and enhance the patient care.