Video

New Patient Video

 

Transcript:

Nestled in the heart of Western Maryland there is a modern, caring, dynamic medical center
containing a diverse community of more than 2,200 friends and neighbors . . . all committed to your health.

Western Maryland Regional Medical Center . . .
Caring for what matters most.

If you’re watching this video, you have entrusted your medical care to the Western Maryland Regional Medical Center¬–and for that, we thank you.

All of us here understand that being in the hospital may cause a variety of emotions, but we want you to know that you are our top priority. We will do everything to make sure you are comfortable and that you understand your care plan. Please, ask questions and tell us about your concerns.

For the next few minutes, we will give you some important information about what to expect during your stay. This brief video will discuss three topics: your safety, your healthcare team and leaving the hospital.

Your Safety | Your Healthcare Team | Leaving the Hospital

You will also find important messages in the Patient Information Guide in your room. This guide contains information about visiting hours, parking, pastoral care, food services and the cafeteria, our financial assistance policy and room amenities, as well as wi-fi access.

Again, any questions, please ask. And thank you for selecting Western Maryland Health System

First, let’s talk about one of our top priorities here at Western Maryland Regional Medical Center: your safety.

Proper hand hygiene is one of the most important ways to prevent the spread of infections. Every hospital employee who walks through your hospital room door should be using hand sanitizer or washing their hands. We even teach our staff to clean their hands when leaving the room. Please remind your visitors to do so as well.

Remember, scrub in, scrub out.

Being in the hospital makes you vulnerable to falling–even if you’ve never fallen before. Many factors can contribute to a fall, including nausea, feeling weak, new medications, or even getting tangled in the tubes or wires you’re connected to. So even if you think you’re able to get up on your own, use the call light on the side of the bed to ask for help. Wait for one of our staff members to assist you.

Call, don’t fall.

You may be surprised to hear the most important member of your treatment team is you, so it’s vital that you participate in discussions about your care. There are several ways to do that.

First is the bedside shift report. Before heading home for the day, your nurse will give a report to your new nurse at your bedside. They’ll discuss what happened while they were on duty; check your IVs, wounds and bandages; and ask what you hope to do during the next shift. This gives you a chance to meet the nurse taking over your care, ask questions and share important information.

While you are here, our nurses and nursing assistants will check in on you. We call this “rounding,” and it happens hourly during the day and every two hours throughout the night. We will assess your vital signs, discuss your pain level, help you to the restroom if necessary, adjust your position in bed to help prevent bed sores, and review any issues in your care plan. By knowing what to expect during hourly rounds, you can partner with us to meet these needs.

While you are a patient here, a team of physicians, called hospitalists, may be managing your care. Hospitalists are doctors who are specially trained to care for patients in the hospital; they are committed to your care 24 hours a day, 7 days a week. If you are treated by one of our hospitalists, he or she will coordinate your care with any other specialists you may need to see while you’re here. They will also contact your primary care provider when you leave the hospital.

The care board in your room ensures that you and your care team are on the same page. The first column tells you everyone who is on your care team, including your family member. To help you identify the various members of the team, employees from each department wear different color uniforms. We’ve included a page in our Patient Information Guide that identifies our staff by the color of their uniform.

The second column on the care board lists your goals for the day and any special needs you may have, such as assistive devices and diet.

There is also a section that addresses your discharge planning.

In recent years, hospital stays have become much shorter. Your doctor will meet with you and determine when you are able to be discharged from the hospital. We will work closely with you and will assist you and your family in planning for your discharge and transition from the hospital.

The day of discharge, you will be given discharge instructions in writing, which may include prescriptions, special equipment and follow-up appointments.

When you are ready to go home, please be sure you have a family member, or someone else, available to provide you transportation.

Once you leave the hospital, we want to continue to partner with you in your care to prevent a readmission. The most common causes of readmissions are not following up with doctor appointments or not taking medications correctly. Soon after your discharge, you’ll receive a phone call from one of our nurses to make sure everything is going as planned and to help you resolve any issues you may have experienced.

Providing you with access to your medical records is a priority at WMHS. You can use our patient portal systems to access your personal health records, including certain lab results, prescriptions, appointments and discharge instructions. Just click on the patient portal link on the wmhs.com website to register.

And finally, your family members play an important role in your care. Please make sure they are familiar with this video and the patient information guide.

Our promise to you is this: that no matter what happens, we will be honest, we will show care and kindness, and we’ll always put you first.

Our entire team of healthcare professionals is committed to doing everything possible to achieve a positive outcome and get you back to the life you love.

And once you’re home, we want to keep the lines of communication open, so you may receive a survey. We’d appreciate your taking the time to complete the survey and give us feedback on your overall hospital stay. This helps us to ensure that we are always providing you with the best care and service.

Thank you for choosing Western Maryland Regional Medical Center.