While you are a patient at UPMC Western Maryland, a team of physicians, called hospitalists, may be managing your care. A hospitalist can be a physician, nurse practitioner, or physician assistant who focuses on the care while hospitalized. You may see more than one hospitalist team member from admission through discharge. Hospitalists are committed to your care 24 hours a day, 7 day a week. Your primary care physician will be notified of your admission and discharge. After discharge, you will return to the care of your primary care physician. Please share any comments and questions with your hospitalist, or contact the hospitalist office.
Medical Evaluation Team (MET)
We encourage you to play an active role in your loved one’s care. You know your loved one better than anyone else does and we appreciate your help in noticing the signs that something may be wrong. Please do not hesitate to talk with your nurse, nurse manager, or house supervisor if you have any questions or concerns.
If you think your loved one’s condition is becoming worse, please talk with the nurse about contacting the MET. You can also contact the MET yourself if you think your loved one is in immediate danger of a medical emergency by calling “0” and asking the Operator to get the MET. The MET team will arrive within minutes and begin to assess your condition.
Department of Patient Experience and Culture
The UPMC Western Maryland Department of Patient Experience and Culture is here to support compassionate, quality, patient-centered care. If you or your family have any concerns, complaints, compliments, suggestions, or questions about the quality of care you are receiving within UPMC Western Maryland, please speak with the charge nurse or nurse manager on your unit or contact the Department of Patient Experience and Culture. Your healthcare experience is our priority. You may also contact the House Supervisor who is on duty 24 hours a day, 7 days a week by dialing “0” and asking the operator to connect you.
Phone: 240-964-5673 or 45673 on bedside phone
Your Healthcare Team
You and your family are a part of the team…
Communicate – It’s your health; don’t be afraid to ask your providers and nurses questions.
Participate – You are the center of your health care team so ask questions, understand your treatment plan and medications, and communicate with your providers and nurses.
Appreciate – There are hundreds of people in the hospital who need help; please be patient as providers and nurses attend to everyone.
During your stay, there will be a team of people always providing you with care. To help you identify the various members of the team, employees from each department wear different color uniforms.
Here’s a handy guide to who’s who.
Black Pants and Yellow Polo Shirts
Certified Nursing Assistants (CNA)
Medium Blue Scrubs
Olive Green Scrubs
Gray Scrubs with Gray/Printed Tops
Blue and Black Uniforms
Housekeeping (Environmental Services)
Brown and Khaki Uniforms
Dark Blue Pants and Light Blue Shirts
Registered Nurses (RNs) and LPNs
Navy Blue/White Scrubs
Black and White Uniforms
Black and Red Uniforms
Khaki Pants and Burgundy Tops
Navy Blue Pants and French Blue Shirts