ICU Telemedicine Program Now at WMHS


Patients at the Western Maryland Regional Medical Center now have access to one of the most advanced critical care telemedicine programs available in hospital intensive care units. UPMC Western Maryland recently partnered with Advanced ICU Care®, the nation’s largest provider of telemedicine services for ICU patients.

“This new partnership with Advanced ICU Care is part of our commitment to continually innovate and improve services for our patients and our region, ” said Nancy Adams, Chief Nurse Executive and Chief Operating Officer at UPMC Western Maryland. “This program brings 24/7 critical care expertise directly to our patients, along with evidence-based practices, to complement the high-quality care our physicians and nurses provide. It is yet another example of how we deliver the highest standards of patient care and safety.”

The Advanced ICU Care team of intensivists and critical care nurses work around-the-clock from a centralized operations center that is electronically connected to receive feeds of patient data. This team continuously monitors real-time information about each patient’s vital signs, medications, labs, and clinical status. Proactive data management tools identify problems before they become urgent, prompting immediate intervention when necessary.

Two-way video access in each patient’s room enables face-to-face consultation between the bedside team and the Advanced ICU Care team. This video feed also enables the intensivist to interact directly with the patient to better assess the patient’s needs.

“The Advanced ICU Care team serves as an extra layer of care that reassures doctors that their sickest patients are vigilantly monitored when they are not present,” explained Gerald Goldstein, MD, Chief Medical Officer at UPMC Western Maryland. “There is a deep sense of relief knowing that emerging issues are dealt with immediately, and patients are receiving the highest recommended level of care at a moment’s notice.”

“Our critical care nurses appreciate the additional care and support of the Advanced ICU Care clinicians and can ask for their assistance with a touch of a button,” added Adams. “Patients and their families’ responses have been very positive. They welcome the knowledge that an intensivist physician is monitoring the patient at all times.”

“Our patients are receiving the best-recommended standard of medical care available with the collaboration between their doctor, the hospital critical care team and the remote telemonitoring oversight of Advanced ICU Care,” concluded Adams.

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