Hospital News

Frostburg Nursing and Rehabilitation Center comes highly recommended

When it comes to the satisfaction of the families that Western Maryland Health System’s Frostburg Nursing and Rehabilitation Center serves, a recent survey is full of good news.

The 2018 Maryland Nursing Home Family Experience of Care Survey revealed that 98 percent of the families that responded said they would use FNRC again or recommend the facility when asked.

According to the survey’s annual report, “The Maryland Health Care Commission family experience of care initiative began in 2005 with a pilot survey intended to guide the start of an annual process.

“The purpose of the initiative is to measure the experience and satisfaction of family members and other designated responsible parties of residents in Maryland’s nursing homes. The project’s specific objectives are 1.) to provide measures of responsible party experience and satisfaction, 2.) comparisons on experience and satisfaction measures between nursing homes in Maryland, and 3.) comparisons between nursing home peer groups, including geographical region, facility size and ownership type.”

The numbers revealed were more than just a few positive answers, as 73 percent of the families that received the survey responded – well ahead of the state average of 49 percent.

“A very high percentage of our families responded, and how the families of our residents feel about the care we provide is directly related to the work our staff does,” said Terri Rodeheaver, FNRC’s Administrator. “Our staff is the reason those results are so good. They are continually providing wonderful care in a way that families appreciate.”

The 2018 results are just the latest measure in a trend of consistent excellence. “The results this year are very comparable to previous years,” Rodeheaver said.

In order to qualify for the survey, a resident must have spent at least 100 days at FNRC, meaning patients that come and go quickly do not qualify. Families were able to review FNRC’s nursing care, food, activities and even the condition of the building. “It factors in every department,” Rodeheaver said.

At a reception held May 14, Rodeheaver presented the good news to the residents at FNRC as well as to their families and the staff. She once again drove home the point of how important the staff of the facility is when it comes to performing so well in the survey. “Our employees are the reason we are regarded so highly by our residents and their families,” she said. “Their hard work is why we are here today.”

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