Visitor Restrictions

For the safety of our patients and staff, UPMC is temporarily restricting visitors. UPMC hospitals, hospital-located outpatient departments, and cancer center facilities are screening upon facility entry.

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Temporary Restricted Patient Visitation Guidelines

(Updated 9-23-2020)

Starting Monday, September 28 the offices/practices within the Medical Arts Center (MAC) will no longer screen within their main lobby area.  All MAC practices will individually screen their patients within their suite location.

BHU visiting hours are 12:30 – 1:30 p.m. and 6:30 – 8:00 p.m.

Support Person Inpatient visiting hours – 10:00 a.m. to 6:00 p.m. except for the Behavioral Health Unit.

Everyone is required to wear a face mask upon entering any UPMC campus and throughout our facilities. All staff, patients, visitors, long-term care residents, and non-UPMC providers and vendors must wear face masks in all clinical, patient/resident, and high-traffic non-clinical areas.

The rear entrance of the hospital will be closed between the hours of 8:30 p.m. and 4:30 a.m. each night. Those needing access during these hours, patients and/or their support person on file, should now use the Emergency Department entrance. Upon arrival, they will be screened by a security officer and directed to the appropriate location.

  • Everyone must wear a face mask at all times and follow social distancing guidelines. Those who do not have a face mask will be provided one at facility entry. We strongly encourage support persons to wear their own masks so that we can preserve our supplies for staff and clinical workers.
  • No children visitors will be permitted in any care setting. Support people must be 18 years of age or older.
  • All visitors, patients, and staff must pass the facility entry screening at all UPMC facilities, including hospitals, senior communities, outpatient facilities, and cancer centers. Screening specifics vary depending on the location and type of service.
  • Any non-patient who has shortness of breath, fever, cough, or has been in contact with someone who has COVID-19 or is being tested for COVID-19 should not enter UPMC facilities.

Inpatients and Outpatients:

Inpatients being tested for or diagnosed with COVID-19:

  • Those who are suspected of having COVID-19 or inpatients diagnosed with COVID-19, or a representative on their behalf, may identify one primary and one alternate support person to assist them for the duration of their hospital stay. Only one support person is permitted inside the facility at one time.
    • We are allowing an alternate support person in case the primary support person cannot visit during the patient’s stay.
    • Visits by UPMC-employed pastoral care or by non-UPMC-employed community clergy are also permitted.
    • We will provide a time-limited window for their visitation.
    • Visits must be scheduled and coordinated with hospital leadership.
  • Support persons must:
    • Follow our patient support person guidelines.
    • Pass the facility’s entry screening process.
    • Wear a UPMC-issued patient support person wristband, sticker, or tag.
  • Patients who are suspected of having COVID-19 and COVID-19 inpatients are kept in isolation rooms. Before entering a room, support persons will be required to put on personal protective equipment (PPE) provided by the nursing team, which will include a gown, gloves, a surgical mask with a face shield, or a surgical mask alone if a face shield is not available. A member of the hospital care team will assist them. This level of PPE is considered appropriate for support persons.
  • When support persons enter an isolation room, a member of the hospital care team will assist them with PPE.
  • When support persons exit an isolation room, a member of the hospital care team will help them safely remove their PPE.
  • At the end of the visit, support persons will leave the hospital.

Non-COVID-19 patients:

  • Inpatients: One primary and one alternate support person should be identified by the patient. Support persons will be screened upon entry and must wear a face mask and wristband, sticker, or tag.
    • The patient’s support person may visit within the location’s established support person hours.
    • Only one support person, primary or alternate, is permitted inside the facility at a time for each patient. For example, if the patient’s primary support person visits in the morning and is unable to be on-site in the evening that day, the alternate support person may visit in place of the primary.
  • Inpatient surgery patients: One primary and one alternate support person should be identified by the patient. Support persons will be screened upon entry and must wear a face mask and wristband, sticker, or tag.
    • The patient’s support person may visit within the location’s established support person hours.
    • Only one support person, primary or alternate, is permitted inside the facility at a time for each patient. For example, if the patient’s primary support person visits in the morning and is unable to be on-site in the evening that day, the alternate support person may visit in place of the primary.
  • Outpatient surgery patients: The same one support person is permitted pre-procedure, for post-surgery discussion, and for assistance with discharge.
    • If the patient is discharged, the support person may stay with the patient.
    • If the patient is admitted, the support person may accompany the patient to the inpatient unit.
  • Emergency Department patients:  The same one support person is permitted and may travel with the patient to the inpatient unit if they are admitted.
  • All outpatients in hospital clinics, physician practices, and UPMC Outpatient Center locationsOne support person is permitted.
    • If patients plan to bring a support person, they must pick someone who is not showing symptoms (fever, cough, or shortness of breath) and who has not had close contact with someone diagnosed with COVID-19.
    • Support persons must pass a pre-appointment screening phone call and/or registration check-in screening.
    • Some locations may request the patient and support person to wait in their vehicle or outside until the patient is ready to see the provider. This will help prevent overcrowding in the waiting rooms and help maintain social distancing.
  • All pediatric care outpatients: The same two (2) support persons are permitted.
    • The support persons must pass the pre-appointment phone call and/or registration check-in screening.
    • Some locations may request the patient and support person to wait in their vehicle or outside until the patient is ready to see the provider. This will help prevent overcrowding in the waiting rooms and help maintain social distancing.

Obstetrics, pediatrics, labor and delivery (L&D), and NICU inpatients:

  • Obstetrics and L&D: Inpatients are allowed one primary and one alternate support person for their entire stay.
    o Doulas are to be documented as the alternate support person.
    o We are allowing an alternate support person in case the primary support person cannot visit during the patient’s stay.
    o Support persons must wear face masks at all times inside the unit, only removing their mask to eat.
  • Pediatric Observation Unit and Special Care Nursery:
    • Support persons will be limited to the same two people per patient for the entire stay (i.e. parent, guardian).
    • Support persons must wear face masks at all times inside the unit, only removing their masks to eat.

Schwab Family Cancer Center:

  • The same one support person is permitted to accompany patients during provider visits to attend exam appointments and educational sessions with the patient.
  • Must complete screening by phone prior to attending appointments.
  • Must pass the facility entry temperature and symptom screening to enter.
  • Must wear a face mask and the provided support person sticker, tag, or wrist band while in our cancer center facilities.

Behavioral health services (all inpatient behavioral health settings):                                                                                                                    

  • Adult patients will be permitted the same one support person in the Behavioral Health Unit daily during visiting hours. Visiting hours are 12:30 – 1:30 p.m. and 6:30 – 8:00 p.m.
  • One support person will be permitted in the Emergency Department.
  • The same one support person of child patients (i.e. parent or guardian) is permitted in the Emergency Department.

Vendors:

  • It’s important that all vendors follow every precaution to safely return to coming on-site to support our facilities and patients.
  • All vendors will go through the entry screening process and adhere to our universal masking guidelines.
  • Any vendor who screens positive will not be permitted to enter the facility.

What is a support person?

As we continue to provide safe care and services amidst the COVID-19 pandemic, our hospitals maintain limited entrances, entry screening, universal masking, and restricted patient visitation.

With consideration of the benefits to our patients and current COVID-19 trends in the regions we serve, we are allowing:

  • One primary and one alternate on-site patient support person for hospital inpatients, with only
    one support person permitted inside the facility at a time.
  • One on-site patient support person for Emergency Department patients, Cancer
    Center provider appointments, and all in-hospital and freestanding outpatient settings.

Support persons, who are identified by the patient, are not considered visitors. They are an essential part of the care team to help our patients manage and communicate about their care.

Alternate support persons (inpatients only) are allowed in the event the primary support person is unable to visit throughout the patient’s stay. Patients with support persons have proven to recover faster, have better mental and emotional health, shorter lengths of stay, and a better overall experience.

Our priority remains the safe protection of our staff, patients, and communities. All patient support persons must pass the facility entry temperature and symptom screening to enter, and they are required to wear a face mask and the provided support person wrist band while in our facilities

Patient_Support_Person_Guidelines 9-23-2020